Prahlad Ji
Desktop Support Engineer
About
Skilled Desktop Support Engineer with proven expertise in software and hardware installation. Excelled in providing top-notch technical support, managing IT assets, and enhancing system efficiency. Demonstrates strong problem-solving abilities and effective communication, ensuring optimal operational performance.
Skills & Expertise (3)
Work Experience
Desktop Support Engineer
Orient Technologies Pvt Ltd
Feb 2025 - Jul 2026
Configure and Deploy laptops and desktops to new and existing users. Execute and manage Office 365 (user profile creation, deletion, blocking, from0365 Console Environment. Create a new user, enable the user, disable the user, user deletion, lock, and unlock the user in the Active Directory environment. Active Directory within a large-scale forest environment, managing user life cycles by creating and configuring profiles for over employees. Optimized organizational security and compliance by developing, testing, and deploying Group Policy Objects (GPOs) to enforce standardized system configurations across multiple domains. Ability to maintain the hardware and software inventory. Create and maintain documentation for functional areas of responsibility. Managed and monitored ISP link stability, overseeing seamless transitions between Primary and Redundant (Backup) connections to prevent business downtime. Managed user identity and access via Microsoft 365 Admin Center, overseeing the lifecycle of enterprise licenses (E1, E3, E5) and ensuring alignment with security groups and compliance policies. Coordinated directly with external Service Providers for circuit troubleshooting, escalating tickets, and performing root cause analysis (RCA) on network outages.
Desktop Support Engineer
NEXUS COMPUTERS PRIVATE LIMITED
Nov 2022 - Jun 2024
Manage around Users and Providing Them Necessary Support with Related IT in Their Daily-Operation. Configuring, Installation & Troubleshoot of Desktop/Laptop. 1st Level Support on All the Application Used in Origination. Doing end to end follow up till closure on all the ticket routed to various team. Checking and live updating Anti-virus up to date. Solving hardware related issues of laptop desktop and other IT equipment as per requirement of organization.
Education
S.S.C - Maharashtra Board
- 2018 · Afghanistan
H.S.C - Maharashtra Board
- 2020 · Afghanistan
B.S.C IT - University of Mumbai
- 2023 · Afghanistan
Certifications
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Skills (3)
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