About
Customer support and operations professional with 7+ years of experience in banking, insurance, voice support, and international chat processes. Skilled in customer handling, fraud awareness, and problem resolution. Recently trained in Cyber Security – Security Operations Centre (SOC) with knowledge of threat monitoring, incident analysis, and security tools. Seeking an opportunity to transition into Cyber Security / SOC Analyst role while leveraging strong analytical and communication skills.
Skills & Expertise (16)
Work Experience
Customer Support Executive
HDFC Life Insurance Co Ltd with HDFC Bank
Sep 2017 - Oct 2022
Resolved customer queries related to banking and insurance services. Managed customer complaints, requests, and escalation cases. Ensured proper documentation and process adherence. Worked with internal teams to resolve complex issues quickly.
Customer Support Executive
AEGIS Limited
Jan 2014 - Jan 2017
Handled international customer chat and voice support ensuring high customer satisfaction. Resolved customer queries related to banking and insurance services. Managed customer complaints, requests, and escalation cases. Maintained service quality and SLA compliance. Ensured proper documentation and process adherence. Worked with internal teams to resolve complex issues quickly.
Customer Support Executive
INTOUCHCX INDIA PVT LTD
Feb 2023 - Nov 2023
Handled international customer chat and voice support ensuring high customer satisfaction. Resolved customer queries related to banking and insurance services. Managed customer complaints, requests, and escalation cases. Maintained service quality and SLA compliance. Ensured proper documentation and process adherence. Worked with internal teams to resolve complex issues quickly.
Education
Bachelor of Technology in CSE - JNTU Hyderabad
- 2014 · Afghanistan
Certifications
No certifications added yet
Interested in this developer?
Profile Score Breakdown
Profile Overview
Skills (16)
Click a skill to find developers with the same skill
