About
ServiceNow Developer with nearly 2 years of hands-on experience in customizing applications and delivering projects within deadlines. Skilled in resolving complex development issues, handling production support requests, and executing end-to-end project activities across global onsite/offshore teams. Experienced in the telecommunications domain, working on Order Management for Brightspeed, contributing to process improvements and system stability.
Skills & Expertise (16)
Work Experience
Analyst - ServiceNow
CubeSimple Pvt Chennai Ltd
Jul 2024 - Present
Led the end-to-end Incident Management lifecycle by analyzing system issues, identifying root causes, and implementing long-term fixes for T1C2 and T1C3 migration processes. Developed and enhanced solutions to address defects related to order completion, fallout scenarios and configuration requirements, improving process stability and performance. Collaborated with senior team members on data handling and process improvements for efficient customer order table population. Designed and implemented new fields, tables, views, and modules to enhance ServiceNow functionality for customer order management. Developed and configured flows, scripts, and scheduled jobs to support complex business processes and automation needs. Built and deployed solutions using Business Rules, Client Scripts, UI Policies, UI Actions, Script Includes, Catalog Items, Transform Maps, Import Sets, and Scheduled Jobs. Managed end-to-end deployment activities during multiple Go-Lives, ensuring seamless migration of update sets to production. Provided production support by resolving defects, handling incidents and ensuring system stability.
Education
Bachelor of Engineering (B.E.) – Electronics and Communication Engineering - Sri Sairam Engineering College, Chennai (Anna University)
2019 - 2023 · Afghanistan
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Skills (16)
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