prathibha selvaraj

Operations & Process Improvement Professional

7+ yrs exp 90 · Outstanding

About

Operations professional with 8+ years of experience across business and banking operations, process improvement, KPI reporting, data analysis and cross-functional coordination. Experienced in identifying process gaps, improving workflows, maintaining data accuracy and developing MIS reports and dashboards for business decision-making. Skilled in Advanced Excel, Power BI and SQL, with hands-on experience in operational reporting and process optimization.

Skills & Expertise (26)

Advanced Excel Expert

9.0/10

Years Exp

Microsoft Office Suite Expert

9.0/10

Years Exp

Data Analysis Advanced

8.5/10

Years Exp

Process Improvement Advanced

8.2/10

Years Exp

Business operations Advanced

8.0/10

Years Exp

Stakeholder Management Advanced

8.0/10

Years Exp

Process Documentation Advanced

8.0/10

Years Exp

Data Validation & Quality Assurance Advanced

8.0/10

Years Exp

Power BI Intermediate

7.5/10

Years Exp

SQL Intermediate

7.0/10

Years Exp

Confluence Intermediate

6.5/10

Years Exp

Jira Intermediate

6.5/10

Years Exp

Draw.io Intermediate

5.0/10

Years Exp

Figma Intermediate

5.0/10

Years Exp

Data Validation Conditional Formatting Data Cleaning LOOKUP functions Reporting Automation Dashboard Development Data Visualization XLOOKUP VLOOKUP Pivot Tables Operational Reporting Process Optimization

Work Experience

Deputy Manager – Retail Assets Operations

HDFC BANK

Jul 2017 - Jun 2020

Managed end-to-end retail loan operations with a strong focus on process adherence, data accuracy, quality checks and timely disbursement. Supervised and coordinated a small operations team, ensuring timely completion of activities and adherence to operational processes. Performed document verification, KYC validation, compliance checks and operational quality reviews to ensure accurate loan processing. Performed data validation and reconciliation between source and disbursement data, identifying mismatches, duplicates and reporting discrepancies. Developed and automated MIS reports using Advanced Excel, including Pivot Tables, VLOOKUP/XLOOKUP and Data Validation, reducing manual reporting effort by approximately 25%. Monitored operational KPIs including TAT, approval rate, pending cases and disbursement metrics, and analysed bottlenecks affecting performance. Collaborated with Operations, Finance and Sales teams to resolve data discrepancies and maintain reporting accuracy. Analysed operational workflows, identified process gaps and recommended improvements to reduce manual tracking and improve efficiency. Created standardized reporting templates, process documentation and management dashboards to improve operational visibility. Supported internal audits and compliance requirements through accurate operational data validation and documentation.

Business Operations Associate / Delivery Operations Analyst

TECH MAHINDRA

Jun 2012 - Mar 2017

Analysed operational and sales data to identify performance gaps and support business and leadership reviews. Developed and maintained MIS reports and dashboards covering KPI tracking, sales pipeline, headcount, attrition and business performance. Prepared sales pipeline reports tracking bids, wins, pipeline value and performance across different business units. Prepared headcount, attrition and P&L-related reports to support operational and management decision-making. Performed data validation and quality checks, identifying discrepancies across source files and coordinating with relevant teams for resolution. Analysed performance by country, area, IBG/IBU and business segment to identify trends and areas requiring management attention. Coordinated with Sales, HR, Operations and other stakeholders to collect, consolidate and validate data from multiple sources. Supported quarterly business reviews and sales reviews through accurate reports, dashboards and performance analysis. Maintained recurring operational reports and ensured accurate and timely delivery according to reporting deadlines.