About
ServiceNow Developer with 3+ years of experience specializing in ServiceNow ITSM, HRSD, VA, RPA, Mobile Builder and system integrations. Proven expertise in designing and implementing scalable solutions using ServiceNow platform capabilities including Business Rules, Flows, Ui Policies, and Integrations. Strong understanding of Incident, Problem Management with a focus on process automation and platform optimization.
Skills & Expertise (14)
Work Experience
Trainee Engineer
Cogniwize Infosystems
Sep 2022 - May 2023
Worked as a ServiceNow ITSM Developer, implementing and enhancing core ITSM modules such as Incident, Problem, and Change with Virtual Agent to address business and operational requirements. Developed server-side Business Rules, Script Includes, and client-side Client Scripts and UI Policies. Built and customized workflows and Flow Designer flows for ITSM processes, including approvals, notifications, SLAs, and task automation. Developed and maintained custom tables, dictionary configurations, and related lists. Handled data imports and updates using Import Sets and Transform Maps, ensuring accurate, consistent, and secure data across ITSM applications. Participated in development, unit testing, and defect fixing to ensure stable, and scalable ServiceNow ITSM solutions.
Trade Transaction Analyst
Rangam Infotech
Nov 2021 - May 2022
Worked as a ServiceNow Administrator with a focus on ITSM administration tasks. Involved in configuring and maintaining core ITSM modules like Incident, Problem, Change. Performed day-to-day administrative activities such as managing users and roles, updating forms and lists, creating business rules, UI policies, and client scripts. Supported data imports, table configurations, and ensured platform stability through regular maintenance and testing.
Technical Consultant
Kinsfolk Technology
Jul 2024 - Present
ServiceNow Custom Mobile App, HRSD, ITSM and CSM Virtual Agent implementation to streamline IT service delivery, enhance user experience, and reduce resolution time through automation. The project involved configuring core ITSM modules such as Incident, Problem, and Request Management, along with developing Virtual Agent conversations to handle common user queries. This improved operational efficiency and provided real-time visibility into service operations. Customized the platform using client scripts, business rules, and UI policies to support tailored process requirements.
Education
Master in Business Administration - JSPM NTC
2019 - 2021 · Afghanistan
B.Sc. in Computer Science - Sinhgad College of Science
2016 - 2019 · Afghanistan
Certifications
No certifications added yet
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Visa Status
Citizen
Relocation
Open to Relocation
Skills (14)
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