About
Motivated and fast-learning graduate with a strong interest in business analysis and problem-solving. Possess excellent communication, organization, and teamwork skills. Eager to apply analytical thinking and contribute to business goals. Currently building skills in Excel and data analysis tools for real-world applications.
Skills & Expertise (7)
Work Experience
Junior Software Engineer Trainee
PEOPLE-TECH
10-2023 - 06-2024
Worked on NOI (Notice of Infringement) reports, handling client cases related to trademarks, copyrights, patents, and design rights, while managing client queries and complaints professionally. Resolved NOI appeals by analyzing issues raised by clients, reviewing legal proof and supporting documents, and providing accurate, policy-compliant resolutions. Followed standard operating procedures (SOPs) to ensure quality, compliance, and timely case closure while maintaining SLA and productivity standards. Used internal tools such as Paragon, Ajuday, and Yoda Pages for case tracking, documentation, reporting, and appeal management.
Web-developer Trainee
TIGROSOFT
02-2023 - 06-2023
Assisting with website builds, implementing new design features, and ensuring the underlying structure of a client's website is correct. Assisted in testing web projects to ensure high standards of performance, functionality, and user experiences. Collaborated with senior developers in various project-related tasks, including coding, testing, and troubleshooting as needed. Stayed updated with the latest industry trends, best practices, and emerging technologies through self-study and on-the-job training.
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Current Company
Amazon Global Selling
