About
ServiceNow Developer with 3 years of hands-on experience in ITSM, specializing in designing and implementing solutions that enhance service delivery and operational efficiency. Proficient in core ITSM modules including Incident, Problem, Change, Service Catalog, and Knowledge Management, with a strong focus on process optimization and user experience improvement. Experienced in integrating ServiceNow with external systems using REST/SOAP APIs, Scripted REST APIs, Integration Hub, and MID Server, enabling seamless data exchange across platforms. Skilled in ServiceNow development including Business Rules, Client Scripts, Script Includes, UI Policies, and Flow Designer, delivering scalable and maintainable solutions. Experienced in Agile environments, collaborating with stakeholders, participating in sprint planning, and translating business requirements into effective technical solutions. Known for delivering high-quality results through strong problem-solving, collaboration and ownership.
Skills & Expertise (11)
Work Experience
ServiceNow Developer
Cognizant Technology Solutions
Apr 2023 - Present
Developed and customized ServiceNow solutions across core ITSM modules including Incident, Problem, Change, Service Catalog, and Knowledge Management. Designed and implemented integrations with external systems using REST APIs to enable seamless data exchange and synchronization. Built and maintained Scripted REST APIs to support secure communication between ServiceNow and third-party applications. Configured Integration Hub and Spokes to integrate ServiceNow with enterprise tools such as Jira and Azure. Managed inbound and outbound integrations, ensuring real-time data consistency across multiple platforms. Developed custom applications using ServiceNow Studio, including tables, forms, modules, and workflows aligned with business requirements. Automated business processes using Flow Designer and legacy workflows for approvals, notifications, and service requests. Implemented server-side and client-side scripting using Business Rules, Script Includes, Client Scripts, and UI Policies to enhance platform functionality. Participated in requirement gathering sessions, translating business needs into scalable technical solutions. Collaborated with cross-functional teams and stakeholders to ensure successful project delivery and clear communication. Acted as a key team contributor by mentoring peers, reviewing solutions, and promoting best practices. Engaged in Agile methodologies, participating in sprint planning, daily stand-ups, and retrospectives using Jira. Configured email integrations, notifications, and inbound email actions for automated ticket creation and updates. Created reports and dashboards to monitor service performance and integration effectiveness. Delivered enhancements across Incident, Problem, Change, Knowledge Management, and Service Catalog to improve service delivery and operational efficiency. Designed and enhanced Service Portal, including development of custom widgets and reusable UI components. Automated business processes using Flow Designer for approvals. Configured platform components including Business Rules, Client Scripts, Script Includes, UI Policies, UI Actions, and Catalog Items. Developed and maintained Scripted REST APIs and managed inbound/outbound integrations ensuring secure and reliable communication. Designed and maintained Import Sets and Transform Maps to load and transform data from external sources such as Excel, CSV, and XML. Configured SLAs, notifications, inbound email actions, and automated alerting mechanisms.
Education
Bachelor of Technology in Electronics and Communication Engineering - VBIT College (JNTUH)
2018 - 2022 · Afghanistan
Certifications
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Visa Status
Citizen
Relocation
Open to Relocation
Skills (11)
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