Skills & Expertise (13)
Work Experience
Data Management
C2C Marketing PVT.LTD
Present - Present
Specialized in email marketing strategies and campaign execution, driving customer engagement and lead generation. Prepared comprehensive business reports using Microsoft Excel, presenting data-driven insights to top management for strategic decision-making. Experienced in telemarketing, engaging with potential clients, nurturing relationships, and generating qualified leads. Collaborated effectively with cross-functional team members to meet campaign goals and improve outreach effectiveness. Skilled in Excel for data analysis, list segmentation, and performance tracking of marketing efforts.
Senior Executive – Back Office Operations
Startek Pvt. Ltd.
Nov 2024 - Mar 2025
Managed backend operations for telecom and health insurance processes, ensuring efficient handling of service requests and adherence to process workflows. Processed customer queries and requests received via email and chat with 100% accuracy, meeting defined Turn Around Time (TAT) targets. Maintained and updated records using internal CRM systems and Microsoft Excel, ensuring data integrity, confidentiality, and compliance with regulatory standards. Collaborated with quality assurance and compliance teams to ensure zero-error output and maintain operational accuracy. Prepared weekly and monthly MIS reports to track key performance indicators (KPIs) and evaluate process efficiency. Supported team leads in onboarding and training new hires by delivering Standard Operating Procedures (SOPs) and sharing best practices. Ensured consistent Service Level Agreement (SLA) compliance while actively contributing to continuous process improvement initiatives.
Junior Data Analyst
AIT (ACENT INDIA TECHNOART PVT LTD)
Apr 2023 - Mar 2024
Proficient in Microsoft Excel: Skilled in utilizing advanced Excel functionalities such as pivot tables, VLOOKUP, INDEX-MATCH, conditional formatting, and data validation to streamline data analysis, visualization, and reporting processes. Power BI Expertise: Experienced in developing interactive dashboards, creating DAX measures, and integrating multiple data sources to deliver actionable insights for stakeholders from complex datasets. Tableau Competency: Capable of building dynamic visualizations, leveraging calculated fields, parameters, and sets to support data storytelling and communicate key trends and findings effectively.
Education
Business Data Analyst Certification Course - Acent India Technoart Pvt. Ltd.
2022 - 2023 · Afghanistan
Bachelor’s of Commerce (B.com) - Delhi University
2020 - 2023 · Afghanistan
12th (C.B.S.E., Commerce) - The Pine Crest School Gurugram
- 2020 · Afghanistan
10th (C.B.S.E.) - The Pine Crest School Gurugram
- 2018 · Afghanistan
