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Sagar Gaike

Sagar Gaike

ServiceNow Developer

Pune, India
80
Profile Score

About

ServiceNow Developer with 3 years of hands-on experience in designing, developing, and supporting ITSM solutions on the ServiceNow platform. Proficient in JavaScript and ServiceNow scripting including Business Rules, Script Includes, Client Scripts, and UI Policies. Experienced in Flow Designer, Workflow Editor, Service Portal, and REST/SOAP integrations. Strong understanding of ITIL processes, Agile/Scrum methodology, and end-to-end application development using App Engine Studio. Adept at troubleshooting, optimizing platform performance, and delivering scalable, business-aligned solutions.

Skills & Expertise (37)

IT service management Advanced
8.5/10
3
Years Exp
JavaScript Advanced
8.2/10
3
Years Exp
Documentation Scrum methodology SDLC ServiceNow Studio Debugging Performance Optimization Requirement Analysis Production support ITIL V4 UAT Support Reporting Administration Reports Dashboards Scheduled Jobs Notifications Update Sets Source control SOAP web services Incident Management Problem Management Change Management Request Management Record Producers Flow Designer Workflow Editor REST APIs Agile JSON Xml handling Business Rules Script Includes Client Scripts UI Policies Access Control Lists

Work Experience

ServiceNow Developer

Atos Syntel Pvt. Ltd

Jan 2022 - Present

Worked on end-to-end ServiceNow development and support for ITSM modules including Incident, Problem, Change, Request, and Knowledge Management. Developed and customized Business Rules, Script Includes, Client Scripts, UI Policies, and ACLs using JavaScript to meet business requirements. Designed and implemented Flow Designer flows and legacy workflows to automate approval processes and reduce manual effort. Created and maintained Service Portal components, record producers, and catalog items to enhance user experience. Implemented REST/SOAP integrations with third-party applications for data exchange and automation. Worked on custom tables and applications using App Engine Studio, following ServiceNow best practices. Performed debugging, performance optimization, and issue resolution in production and non-production environments. Collaborated with business analysts, QA, and stakeholders in an Agile/Scrum environment, participating in sprint planning, reviews, and retrospectives. Prepared technical documentation and supported UAT and post-production activities. Ensured compliance with ITIL processes and ServiceNow governance standards.

Education

Bachelor of Electrical Engineering - Everest College of Engineering and Technology

- 2021 · Afghanistan

Certifications

No certifications added yet

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Profile Score Breakdown

📷 Photo 10/10
📄 Resume 10/10
💼 Job Title 10/10
✍️ Bio 10/10
🛠️ Skills 20/20
🎓 Education 10/10
⏱️ Experience 5/15
💰 Rate 0/5
🏆 Certs 0/5
Verified 5/5
Total Score 80/100

Profile Overview

Member sinceApr 2026

Availability Details

Relocation

Not Open to Relocation