About
ServiceNow Developer with 3 years of hands-on experience in designing, developing, and supporting ITSM solutions on the ServiceNow platform. Proficient in JavaScript and ServiceNow scripting including Business Rules, Script Includes, Client Scripts, and UI Policies. Experienced in Flow Designer, Workflow Editor, Service Portal, and REST/SOAP integrations. Strong understanding of ITIL processes, Agile/Scrum methodology, and end-to-end application development using App Engine Studio. Adept at troubleshooting, optimizing platform performance, and delivering scalable, business-aligned solutions.
Skills & Expertise (37)
Work Experience
ServiceNow Developer
Atos Syntel Pvt. Ltd
Jan 2022 - Present
Worked on end-to-end ServiceNow development and support for ITSM modules including Incident, Problem, Change, Request, and Knowledge Management. Developed and customized Business Rules, Script Includes, Client Scripts, UI Policies, and ACLs using JavaScript to meet business requirements. Designed and implemented Flow Designer flows and legacy workflows to automate approval processes and reduce manual effort. Created and maintained Service Portal components, record producers, and catalog items to enhance user experience. Implemented REST/SOAP integrations with third-party applications for data exchange and automation. Worked on custom tables and applications using App Engine Studio, following ServiceNow best practices. Performed debugging, performance optimization, and issue resolution in production and non-production environments. Collaborated with business analysts, QA, and stakeholders in an Agile/Scrum environment, participating in sprint planning, reviews, and retrospectives. Prepared technical documentation and supported UAT and post-production activities. Ensured compliance with ITIL processes and ServiceNow governance standards.
Education
Bachelor of Electrical Engineering - Everest College of Engineering and Technology
- 2021 · Afghanistan
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Relocation
Not Open to Relocation
Skills (37)
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