Skills & Expertise (8)
Work Experience
Associate
Dexian (DISYS Digital Intelligence Systems, LLC HQ)
12-2024 - Present
Delivered L2/L3 technical support for enterprise workforce management systems, achieving a 30% faster resolution rate for critical incidents. Automated 5+ recurring workflows using Bash and Ansible, reducing manual effort by 40%. Deployed and optimized AWS-based solutions (Lambda, S3, CloudWatch) to improve scalability and resilience. Authored detailed technical documentation and knowledge base articles, improving team onboarding efficiency and reducing errors.
Intern
Dexian (DISYS Digital Intelligence Systems, LLC HQ)
03-2024 - 12-2024
Designed and deployed cross-team collaboration portals, improving communication efficiency by 20%. Implemented new product features that resolved client-reported issues, increasing user adoption and satisfaction. Built responsive front-ends with React.js and optimized APIs with Node.js & Express.js. Developed scalable UI components using Tailwind CSS, ensuring consistent user experience across devices.
Education
Bachelor of Engineering
2020 - 2024 · India
Intermediate MPC
2018 - 2020 · India
10th SSC
2017 - 2018 · India
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Availability Details
Visa Status
No Visa
Relocation
Open to Relocation
