About
ServiceNow Developer with 4+ years of IT experience specializing in ITSM implementation and REST integrations. Strong expertise in designing, developing, and optimizing scalable ServiceNow solutions using scripting, automation, and platform customization. Proven ability to deliver high-quality solutions using UI Policy, Data Policy, Client Scripts, Business Rules, Script Includes, and Flow Designer while ensuring performance, security, and maintainability.
Skills & Expertise (14)
Work Experience
ServiceNow Developer
Infosys (Aetna / CVS Health)
Sep 2021 - Feb 2023
Developed ITSM solutions across Incident, Problem, Change, and Service Catalog modules. Built and maintained REST API integrations for seamless third-party communication. Automated processes using Business Rules, Client Scripts, UI Policies, Script Includes, and Flow Designer. Designed and implemented Service Catalog items, record producers, and approval workflows. Migrated legacy data using Import Sets and Transform Maps. Configured SLAs, Notifications, and Events for process automation. Enforced security using ACLs and role-based access control. Developed reports and dashboards for business insights and tracking.
ServiceNow Developer
Infosys (Zayo Communications)
Mar 2023 - Present
Implemented and customized ITSM modules (Incident, Problem, Change, Service Catalog) for telecom services. Developed and optimized Client Scripts, Business Rules, Script Includes, UI Policies, Data Policies, and UI Actions. Built REST integrations with external systems (inventory, provisioning, billing) for real-time data exchange. Designed and automated workflows using Flow Designer and Script Actions. Configured ACLs, roles, and security rules to ensure secure data access. Implemented event-driven architecture using Events and Notifications. Created reports and dashboards to monitor KPIs and operational performance. Utilized GlideRecord and GlideAjax for server-client communication and data manipulation. Managed Update Sets, deployments, and release activities.
Education
B.Tech – Electronics and Communication Engineering - Sreenidhi Institute of Science and Technology
2016 - 2020 · Afghanistan
Certifications
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Skills (14)
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