About
Detail-oriented and analytical professional with hands-on experience collecting, cleaning and analyzing large datasets to support business decisions and reporting. Validated and processed over 100,000 records for accuracy, and built Excel and Power BI dashboards used to track KPIs, uncover trends and reduce reporting turnaround by 30%. Comfortable working with SQL, data validation and basic Python for data analysis. Third-level qualified (BE Information Technology) and currently completing an MSc in Data and Computational Science, bringing strong analytical thinking, attention to detail and a results-driven approach to a remote, fast-paced data team.
Skills & Expertise (20)
Work Experience
Technical Engineer
Mphasis
Jul 2024 - Aug 2025
Collected, processed and analyzed 100+ customer and internal data requests per month, identifying recurring issue patterns and achieving a 95% first-contact resolution rate. Built and maintained Excel- and ServiceNow-based dashboards and reports to track request volumes, turnaround times and trends, reducing tracking and escalation time by 30% and recurring issues by 25%. Maintained accurate, auditable records for every request, ensuring data integrity, traceability and compliance with internal reporting procedures. Collaborated with technical, service desk and support teams to validate information and resolve issues end-to-end, presenting findings and status updates to stakeholders. Recognised with the Client Kudos Award for consistently high-quality, data-driven service delivery.
Machine Learning Intern
BitMap Technology
Jan 2023 - Mar 2023
Collected, cleaned and validated over 100,000 records for accuracy and consistency, improving overall data quality and processing speed by 40%. Prepared clear, stakeholder-ready reports and dashboards in Excel and Power BI to communicate analytical findings to non-technical audiences. Worked within a 4-person team following agreed data-processing workflows and timelines, reducing manual rework by 50%.
Web Development Intern
Lets Grow More
Feb 2022 - Mar 2022
Carried out detailed testing and data quality checks across 10+ web pages, reducing errors by 30%. Collaborated within a 5-member team using structured issue-tracking to ensure coordinated, on-time delivery.
Education
MSc in Data and Computational Science - University College Dublin
2025 - · Afghanistan
Bachelor of Engineering in Information Technology - International Institute of Information Technology
2019 - 2023 · Afghanistan
Certifications
Python for Data Science, AI & Development
IBM · 2024
Data Science Methodology
IBM · 2024
Databases and SQL for Data Science with Python
IBM · 2023
Python Project for Data Science
IBM · 2022
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Skills (20)
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