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Cybersecurity Analyst
About
IT Support and Network Engineering professional with 10+ years of enterprise IT experience, including network administration, service desk operations, Active Directory, incident management, SLA compliance, desktop support and LAN/WAN troubleshooting. Building cybersecurity capability through hands-on learning in security monitoring, incident response, endpoint security, vulnerability management, SIEM concepts and security operations. Seeking SOC Analyst L1 / Junior Cybersecurity Analyst opportunities.
Skills & Expertise (40)
Work Experience
Senior IT Support Specialist / Network Engineer L1
OQ8 (Global Computer Services)
Aug 2024 - Present
Delivered onsite IT infrastructure support for enterprise network systems, helping maintain high service availability. Configured and maintained routers, switches and wireless access points. Resolved incidents through ticketing systems while meeting defined SLA requirements. Coordinated with cross-functional IT teams for escalation, troubleshooting and root-cause analysis. Applied security-conscious troubleshooting practices across endpoints and network infrastructure.
Senior IT Support Specialist
ORPIC / OQ8 Client
Dec 2021 - Jul 2024
Managed enterprise IT service desk operations with focus on SLA compliance and reduced downtime. Performed Active Directory administration including user creation, password resets and permission management. Installed and maintained desktops, laptops and enterprise systems across the organization. Handled escalated IT incidents and coordinated timely resolution within defined service windows. Supported access and authentication troubleshooting relevant to enterprise security operations.
Senior IT Engineer
Oman Air
Oct 2019 - Dec 2021
Provided enterprise-level network and desktop support for aviation IT infrastructure. Diagnosed and resolved hardware, software and connectivity issues across systems. Supported application deployment and infrastructure upgrades. Maintained IT systems to support operational continuity and service availability.
IT Engineer
Salalah LPG & Salalah Methanol Company
Dec 2017 - Oct 2019
Managed IT infrastructure including servers, desktops and network systems. Installed and configured operating systems and enterprise applications. Provided remote and onsite technical support to end users.
IT Sales / B2B Account Manager
Wipro
Jan 2016 - Jan 2017
Managed B2B IT sales operations and enterprise client relationships. Assisted in IT solution pitching and requirement analysis for corporate clients. Coordinated with technical teams for solution delivery and onboarding.
Education
MBA - Narayana Engineering College
- 2016 · Afghanistan
BBM - JNTUA
- 2014 · Afghanistan
Certifications
No certifications added yet
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Open to Relocation
Skills (40)
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