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Skills & Expertise (23)
Work Experience
Associate Consultant
Cubastion Consulting
Jul 2024 - Aug 2025
Worked on enterprise-scale CRM transformation projects, contributing to end-to-end order lifecycle workflows handling 10K+ customer and order records. Owned key order lifecycle modules (activation, suspension, upgrades), driving enhancements and ensuring smooth releases across production environments. Translated business requirements into scalable workflows and system logic by collaborating closely with product managers, business stakeholders, and engineering teams. Analyzed customer, order, and billing data using SQL (Oracle) to identify trends, anomalies, and actionable business insights. Performed root cause analysis on failed transactions and activation issues, reducing recurring operational errors by 10%. Built and validated integrations using REST/SOAP APIs to enable seamless data flow across billing, provisioning, and CRM systems. Developed custom SQL queries and dashboards for data validation, reporting, and operational monitoring across live environments. Conducted impact analysis for new feature releases and enhancements, ensuring minimal disruption to existing workflows. Worked in fast-paced, client-facing environments, handling live production systems, stakeholder communication, and tight delivery timelines.
Research Intern
Indian Institute of Technology Ropar
Dec 2022 - Feb 2023
Developed Python modules and quiz-generation software supporting automated data manipulation and structured analysis of student learning outcomes.
Education
B.Tech in Computer Science and Engineering - National Institute of Technology Srinagar
2020 - 2024 · Afghanistan
Certifications
SQL (Advanced) Certification
HackerRank · 2026
Advanced Siebel CRM Certification
Cubastion Consulting · 2024
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Skills (23)
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