About
Overall 5+ years of Professional IT Experience. 4+ years of experience in ServiceNow platform as both Developer and Administrator. Good hands-on expertise in implementation of Incident management, Problem management and Service catalog management. Good experience with Update set movements between ServiceNow instances. Good experience in using ServiceNow utilities such as Business rules, Client scripts, Workflow, UI Policies, UI Actions, Script includes ACLs, Background Scripts, Views and Form Customization. Having Experience in configuring Service Level Agreement (SLA). Handled Users, Groups and Roles. Good knowledge on designing Workflows to automate the Business Process using Service Now. Created Email notifications and scheduled jobs in Service Now. Good understanding of the Software Development Life Cycle. Good Analytical and Problem-Solving Skills. Good knowledge and understanding of ITIL process. Good experience in Requirements understanding and analyzing. Quick adaptability to new technologies so keeps abreast of changing trends and meets new requirements successfully.
Skills & Expertise (29)
Work Experience
ServiceNow Developer and Administrator
L&T Technology Services Ltd
Present - Present
Automated existing catalog items using workflows. Enhanced/developed fields and tables on forms. Developed and implemented several modules in applications. Created scripts like Client Scripts, Business rules, Script Includes. Responsible for ServiceNow tool administration module and creation of new Users, Groups, Roles. Created catalog items with appropriate catalog ui policies, workflow and variable sets. Developed and modified Business rules, Ul Actions. Designed the email templates for email notifications.
ServiceNow Developer and Administrator
Kingston Info Solution Services
Present - Present
Worked on enhancements in Incident, Problem and Service Request modules. UI Customization- forms and Fields. Create and use update sets to move customization between ServiceNow instances. Created custom Forms and Workflows. Created custom Notifications and Approval. Personalizes and creates forms and fields for the various roles and groups to fulfill client requirements. Automated the Email notification for Incident and Problem modules through inbound email action. Responsible for ServiceNow tool administration module and creation of new Users, Groups, Roles. Implemented Data Sources and created transformation maps to import the data into the ServiceNow from different data sources.
ServiceNow Developer and Administrator
HCLTech
Jan 2025 - Present
Customized workflows and flows for catalog request based on requirements. Implemented ACLs, Catalog Client Scripts, Catalog Ul Policies as per the requirements. Converted Workflows into Flows. Created Flows and automated the process of catalog items. Configuring Users, Groups and Roles. Generating and Scheduling Reports in Service Now for users with different roles. Developed and consumed REST APIs using Scripted REST APIs and in ServiceNow. Integrated ServiceNow with external systems using REST web services. Worked on Access Controls. Developed business rules and script include as per the requirement. Customization of existing workflows and flows based on user requirement. Imported data into Servicenow and performed transformation using transform maps.
Education
Bachelor of Technology (B-TECH) - JNTUA
- · Afghanistan
Certifications
No certifications added yet
Interested in this developer?
Profile Score Breakdown
Profile Overview
Availability Details
Relocation
Open to Relocation
Skills (29)
Click a skill to find developers with the same skill
