About
Associate Systems Engineer with experience in production support and GRC application development. Skilled in L2/L3 support, system monitoring, SAI360, and SQL. Passionate about learning new technologies and building reliable IT systems.
Skills & Expertise (11)
Work Experience
Associate Consultant
Adaps IT Pvt Ltd
May 2024 - Dec 2024
Developed and maintained GRC solutions by customizing SAI360 software to meet business requirements. Configured SAI360 features and workflows to improve compliance management, risk assessment, and policy management processes. Automated workflows within SAI360 to enhance risk tracking, reporting, and mitigation. Conducted testing, bug fixing, and troubleshooting to ensure system reliability. Documented system configurations and processes for knowledge sharing and future updates.
Associate Systems Engineer
CGI
Jan 2025 - Present
Delivered 24×7 production support for systems processing 20+ billion transactions, maintaining 99.9%+ availability and SLA compliance. Provided Level 2 / Level 3 support, resolving 30–50+ production incidents per month and improving resolution time by 25–40%. Proactively monitored applications and infrastructure, identifying 20–30% of issues before customer impact. Improved operational efficiency through monitoring and automation, reducing incident resolution time by up to 35%. Acted as a bridge between clients and technical teams, ensuring alignment for 10–15+ stakeholders. Managed 50–100+ monthly tickets using Jira and ServiceNow, ensuring accurate documentation and SLA-based closures. Enhanced application stability and system reliability by implementing scalable fixes and resolving infrastructure and deployment issues.
Education
BE in Electronics and Communication Engineering - Sri Chandrasekharendra Saraswathi Viswa Mahavidyalaya University
2019 - 2023 · Afghanistan
Board of Intermediate - Narayana Junior College
2017 - 2019 · Afghanistan
SSC - Narayana School
2016 - 2017 · Afghanistan
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Open to Relocation
