Srividhya B
Operations and Service Head
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Skills & Expertise (4)
Work Experience
Senior Officer
DBS Bank India Ltd
May 2016 - Present
Onboarded new customers, set up new accounts, completed loan applications, and enrolled clients in new services, digital banking and enhancing branch service offerings. Established 20+ new accounts every year for high net worth individuals and serviced existing accounts to generate revenue for the Branch. Dealing with new account opening process, Document verification, AML and KYC compliance. Handled large deposits and withdrawals of currency according to operational guidelines. Processing customer requests for financial and non financial services, including reissuing statements, ordering additional cheques and updating customer personal information in database and establishing rapport with them to increase customer satisfaction and loyalty. Facilitated foreign inward and outward remittance requests to ensure timely transactions. Performing daily reconciliation of ATM and Cheque Deposit Machine, Handling of locker documentation and operations. Managed overall branch operations, including maintenance tasks and staff supervision. Ensured 100% compliance with inspection standard, reducing audit discrepancies to Nil for the audit conducted in the year 2022. Achieved one of the top score of 95% of the region in Branch audit for consecutive years.
Education
Electrical And Electronics Engineering - Sri Krishna College Of Engineering And Technology
- 2014 · Afghanistan
Certifications
Cyber Security and Prevention of Cyber Crime
Indian Institute of Banking and Finance · 2024
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