About
Detail-oriented and analytical professional with over two years of experience in high-volume customer service and sales operations. Proven track record of managing complex inquiries, ensuring process accuracy, and driving revenue through consultative interactions. Currently leveraging strong communication and problem-solving skills to transition into a Junior Analyst role.
Skills & Expertise (14)
Work Experience
Inbound Sales Representative
Accenture
Nov 2025 - Present
Manage high-volume inbound customer interactions, identifying needs and offering solutions that drive sales objectives. Utilize internal systems to track performance metrics and conversion rates, contributing to team reporting processes. Analyze customer data to assist in troubleshooting and optimizing the sales funnel.
Senior Executive
Concentrix
Dec 2023 - Oct 2025
Resolved high-volume customer inquiries, maintaining accuracy in a fast-paced environment. Supported internal reporting efforts by maintaining organized logs of customer concerns. Identified common pain points to improve service delivery and efficiency.
Education
Bachelor of Commerce (B.Com) - Karim City College
- 2021 · Afghanistan
Certifications
No certifications added yet
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Skills (14)
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