About
Customer Support Specialist with 1.8 years of experience providing chat and email support to global customers. Skilled in technical troubleshooting, ticket management, customer issue resolution, and maintaining 95%+ CSAT and SLA compliance. Proficient in HTML, CSS, JavaScript, Java, SQL, and CRM tools such as Zendesk and Zoho CRM. Strong communicator with a customer-first mindset and a passion for solving technical challenges.
Skills & Expertise (14)
Work Experience
Customer Support Executive
iLeads Auxiliary Service Private Limited
Oct 2025 - Jan 2026
Provided real-time chat support to customers, resolved inquiries efficiently, managed multiple customer interactions simultaneously, maintained high customer satisfaction, and consistently met SLA requirements through effective issue resolution and communication.
Player Support Specialist
Side (formerly PTW)
Mar 2024 - Jun 2025
Delivered real-time technical support to global gaming customers through email and chat channels, troubleshooting account, payment, login, and technical issues while ensuring timely resolution and customer satisfaction. Maintained detailed case documentation, contributed to internal knowledge base resources, and consistently achieved 95% SLA compliance and 95%+ CSAT while handling high-volume support requests.
Civil Site Engineer
Anu Construction
Nov 2021 - Jan 2023
Coordinated site operations, managed documentation and reporting, and collaborated with clients and vendors to resolve issues efficiently. Developed strong communication, problem-solving, and stakeholder management skills that are transferable to customer support and technical support roles.
Education
Bachelor of Engineering (Civil Engineering) - Saranathan College of Engineering
2017 - 2021 · Afghanistan
Certifications
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Skills (14)
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