Swati Kulkarni

Customer Support L2

Dharwad, Karnataka 0+ yrs exp 78 · Very Good

About

I am a motivated and detail-oriented MSc Computer Science graduate and Gold Medalist, currently working as a Customer Support L2 at SharePal. I also have professional experience as a Technical Process Executive, with hands-on experience in technical support, system monitoring, troubleshooting, issue resolution, and process handling. With a strong academic foundation in programming, algorithms, and software development, I am seeking opportunities in technical roles where I can leverage my technical knowledge, problem-solving abilities, and professional experience to address real-world challenges. I possess strong communication and analytical skills, a proactive approach to problem-solving, and a strong commitment to continuous learning and professional growth in the technology domain.

Skills & Expertise (12)

Analytical Thinking Intermediate

6.0/10

Years Exp

Teamwork Intermediate

6.0/10

Years Exp

Positive Attitude Intermediate

6.0/10

Years Exp

Communication Intermediate

6.0/10

Years Exp

Commitment Intermediate

6.0/10

Years Exp

Python Intermediate

4.5/10

Years Exp

Web Development Intermediate

4.0/10

Years Exp

C++ Beginner

3.5/10

Years Exp

Java Beginner

3.5/10

Years Exp

DBMS Beginner

3.5/10

Years Exp

Php Beginner

3.5/10

Years Exp

JDBC Beginner

3.0/10

Years Exp

Work Experience

Customer Support L2

SharePal

Present - Present

Handle customer queries and provide timely support through calls, chats, and tickets. Troubleshoot customer issues and provide appropriate resolutions while ensuring a positive customer experience. Manage and track customer requests, orders, dispatches, cancellations, and scheduled orders. Coordinate with internal teams to resolve complex issues and ensure timely resolution. Maintain accurate records of customer interactions and follow established support processes. Demonstrate strong communication, problem-solving, and customer-handling skills.

Technical Process Executive

Infosys BPM Limited

Jul 2025 - Feb 2026

Provided technical support and resolved hardware, software, and application issues. Monitored systems, handled incidents, and followed SOPs to meet SLA requirements. Assisted with configuration tasks and maintained accurate issue documentation. Communicated effectively with users and internal teams for timely resolutions.