Talha Baig

Helpdesk Support Engineer

Old Bowenpally, Hyderabad 0+ yrs exp 85 · Excellent

About

Motivated Information Technology graduate (B.E.) specializing in Helpdesk and Desktop Support Engineering. Hands-on experience configuring Active Directory, Group Policy Objects (GPO), and IT ticketing platforms. Proficient in OS installation, hardware/software troubleshooting, and core networking (TCP/IP, DNS, DHCP). Seeking an entry-level IT Support role to resolve end-user technical issues and maintain system uptime.

Skills & Expertise (37)

Windows 10/11 Advanced

7.5/10

Years Exp

User Support Advanced

7.0/10

Years Exp

Problem resolution Advanced

7.0/10

Years Exp

Windows Server 2019 Intermediate

6.5/10

Years Exp

Active Directory Intermediate

6.0/10

Years Exp

PowerShell Intermediate

5.5/10

Years Exp

ServiceNow Intermediate

5.0/10

Years Exp

Time management Switch BIOS VMWARE Zscaler Conflict Resolution Analytical Root-cause analysis Prioritization escalation Team Collaboration Adaptability Continuous Learning Technical Problem Solving Router WAN LAN DHCP DNS subnetting IPv4 IP TCP SCCM SSH RDP CMD Group Policy Objects Parrot OS Ubuntu

Work Experience

Desktop Support Engineer

Sysnet Technologies

Jul 2026 - Aug 2026

Provided tier-2 technical and hardware repair support for a fleet of over 50 enterprise laptops. Executed component-level replacements (display assemblies, hinges, power jacks, cooling fans, and system boards) with zero data loss or hardware damage. Reduced average ticket resolution time for hardware-related issues from 48 hours to under 24 hours. Managed component RMA processes with vendors, ensuring cost savings on warranty-covered parts.

Network Support Intern

Elevate Labs

Aug 2025 - Sep 2025

Automated Rule Management: Scripted Python workflows to automate local firewall configurations (iptables / Windows Firewall), allowing or blocking dynamic IP addresses, protocols, and specific port ranges to enforce system security policies. Traffic Inspection & Logging: Integrated real-time network packet monitoring to inspect active connections, record flagged or unauthorized access attempts to local log files, and streamline threat analysis.