Mohd Yaseen Bazaz
Associate Manager – Customer Service & Support Operations
About
Detail-oriented professional transitioning into data analytics, combining a quantitative background (Mechanical Engineering; MA Economics in progress) with 2+ years of operations experience built on data accuracy, quality metrics, and structured reporting. Currently developing SQL and Power BI skills alongside working Excel proficiency, as part of a self-directed data analytics upskilling plan. Proven track record of validating high-volume case data, identifying patterns and discrepancies, and translating findings into clear reports for stakeholders and management.
Skills & Expertise
No skills listed yet
Work Experience
Associate Manager – Customer Service & Support Operations
Web Mite
Nov 2025 - Present
Track quality and performance metrics across support operations, compiling recurring reports and identifying trends across 100+ cases monthly to inform process decisions. Conduct root-cause analysis on data discrepancies and inconsistencies, converting findings into structured, data-driven feedback for team members and leadership. Maintain SOP documentation and quality logs in Excel, ensuring dataset accuracy, consistency, and audit-readiness. Coordinate with cross-functional teams to resolve data and process gaps, supporting accurate, timely reporting.
Associate / Assistant Manager – KYB Compliance & Quality Assurance
Avviare Info Tech
Present - Present
Analyzed client and merchant onboarding datasets to validate accuracy, identify discrepancies, and flag data quality issues for resolution. Reviewed case-level data against internal controls, ensuring consistency and escalating anomalies to management with supporting documentation. Maintained structured records of due-diligence findings, supporting audit trails and downstream reporting requirements.
SPS Vendor Associate
Amazon
Present - Present
Investigated and resolved 150+ data-driven support cases weekly, maintaining a 98% quality-accuracy score through rigorous validation checks. Identified recurring patterns and inconsistencies across high-volume case data, flagging issues for process and policy review. Collaborated with cross-functional teams to resolve data discrepancies and improve overall reporting accuracy.
Education
Master of Arts: Economics - IGNOU
- 2026 · Afghanistan
Bachelor of Engineering: Mechanical Engineering - University of Kashmir
- 2019 · Afghanistan
Diploma in Computer Applications
- · Afghanistan
Certifications
Credit Analyst Job Simulation – Financial Health Analysis & Industry Research
Standard Chartered (via Forage) · 2026
Risk Job Simulation – Introduction to Risk & Evaluating Client Profiles/Real Estate Investments
Goldman Sachs (via Forage) · 2026
AML and KYC Compliance Essentials
Great Learning · 2026
Cybersecurity Job Simulation – Phishing Simulation Design & Results Interpretation
Mastercard (via Forage) · 2026
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