About
Associate Software Engineer with hands-on experience in enterprise IT support, incident management, and technical troubleshooting for global users. Strong foundation in SQL, Python, data analysis, statistical analysis, and data visualization, with academic experience across the data lifecycle-from data collection and cleaning to analysis, visualization, and reporting. Skilled at transforming raw data into actionable insights that support data-driven decision-making.
Skills & Expertise (22)
Work Experience
Associate Software Engineer (Service Desk Analyst)
Capgemini
Mar 2026 - Present
Provide technical support to enterprise users across APAC, Europe, North America, and the Middle East, ensuring timely resolution of incidents and service requests. Manage user identities, access permissions, and account administration using Active Directory and Microsoft Azure. Diagnose and resolve hardware, software, authentication, and access-related issues through chat, phone, and Self-Service Portal (SSP), ensuring a seamless end-user experience. Collaborate with cross-functional global teams to resolve complex technical issues while maintaining SLA compliance. Maintain accurate incident documentation and contribute to knowledge sharing for efficient issue resolution.
Education
Bachelor of Science in Data Science - Sri Krishna Adithya College of Arts and Science
- 2025 · Afghanistan
Certifications
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Skills (22)
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