Pagidimarri Prasanna
Transaction Risk Investigator
About
Methodical Transaction Risk Investigator with excellent problem-solving skills and attention to detail. Strengths in account analysis to determine timeline and root cause of fraudulent activity. Friendly with strong customer service and communication skills. Aspiring to work in the field of Cyber Security utilizing my knowledge of network security, computer systems, to enhance my skills and build a long-term career by contributing to the growth of the organization.
Skills & Expertise (15)
Work Experience
Associate Software Engineer
Accenture
11-2018 - 04-2019
Monitoring system performance and optimizing data processing workflows to improve efficiency and scalability. Implementing data security measures and ensuring compliance with regulatory requirements throughout the data lifecycle.
Transaction Risk Investigator
Amazon
10-2022 - 04-2024
Conducted periodic audits of existing processes related to issuing refunds. Processed refunds accurately according to established guidelines. Provided excellent customer service to all customers requesting refunds. Reviewed account activity to ensure accuracy of refunds issued. Assisted in developing new processes or procedures related to issuing refunds. Investigated claims of fraud or abuse relating to refund requests. Evaluated customer complaints regarding refunds and worked towards resolution. Communicated effectively with other teams within the organization about potential opportunities for improvement in the refund process. Verified customer information and eligibility for refunds in accordance with company policies and procedures. Adhered strictly to departmental policies and procedures pertaining to issuing refunds. Expedited resolutions to correct customer problems and complaints.
Education
Msc. Applied Psychology
2020 - 2020 · India
B.Tech(Computer Science)
2014 - 2018 · India
Certifications
Mastercard Cybersecurity virtual experience program on Forage
Mastercard · June 2025
Completed a job simulation where I served as an analyst on Mastercard’s Security Awareness Team. Helped identify and report security threats such as phishing. Analyzed and identified which areas of the business needed more robust security training and implemented training courses and procedures for those teams.
