About
Motivated IT professional and around 1 Year of hands-on experience at Wipro Limited in IT Support, System Administration, and Networking. Skilled in ServiceNow ticketing, OS configuration, Microsoft Azure fundamentals, and network troubleshooting. Complements IT expertise with strong Java Full Stack development capabilities including Spring Boot, React.js, and MySQL project delivery. Seeking to leverage a dual skill set in a software engineering or associate developer role.
Skills & Expertise (42)
Work Experience
IT Support & System Administration
Wipro Limited
Aug 2025 - Present
Managed end-to-end IT support for employees under the System Administrator function within the BITS team. Logged, tracked, and resolved incidents and service requests using ServiceNow ITSM platform. Performed OS installation, configuration, and system setup for new and existing enterprise users. Troubleshot and resolved hardware and software issues including peripheral, driver, and connectivity faults. Managed user account provisioning, access support, and identity management tasks. Collaborated with the Networking team to identify and resolve network issues; performed basic network troubleshooting including LAN/WAN connectivity, IP configuration, and DNS resolution. Gained hands-on exposure to Microsoft Azure cloud services including virtual machines, storage, and cloud fundamentals. Contributed to team SLA compliance through timely ticket resolution and cross-functional collaboration.
Education
Master of Computer Applications (MCA) - D.Y. Patil Institute of MCA, SPPU, Pune
- 2025 · Afghanistan
Bachelor of Computer Applications (BCA) - Tuljaram Chaturchand College, Baramati, SPPU
- 2023 · Afghanistan
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Skills (42)
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