Vaibhav Dahival
Operations Manager
About
Strategic and results-driven Operations Manager with over 15 years of experience in the insurance and fintech sectors. Known for building strong MIS infrastructures, automating operational workflows, and leading high-performing teams. Currently driving end-to-end process automation and redesign initiatives at ICICI Lombard, following a legacy of transformative project leadership at FINO PayTech.
Skills & Expertise (17)
Work Experience
Operations Manager
ICICI Lombard
Feb 2015 - Present
Currently leading end-to-end process automation and redesign efforts. Managed 32-member ops team across MIS, compliance, and quality. Developed QC tools to automate customer record validation. Created dashboards and trackers to improve operational control.
Senior Executive, Central Operations Team
FINO PayTech Ltd.
Feb 2009 - Jan 2015
Led MIS for real-time adherence, scheduling, and capacity planning. Built automation tools using Excel macros for scorecards and dashboards. Presented monthly/quarterly decks to senior leadership, including MD. Supervised KPI reporting and led automation to reduce manual effort. Introduced proactive hiring analytics using attrition trend analysis. Promoted internally, showcasing long-term loyalty and growth.
Education
PGDM in Operations - Welingkar Institute of Management
- · Afghanistan
Diploma in Financial Management - Welingkar
- · Afghanistan
B.Com. - Mumbai University
- · Afghanistan
Certifications
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Skills (17)
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