Vijayalakshmi Sure
ServiceNow Developer
About
ServiceNow Developer with hands-on experience in designing, developing, and customizing applications on the ServiceNow platform. Experienced in implementing ITSM modules, automating enterprise workflows, developing Service Catalog solutions, and building Service Portal components. Strong knowledge of JavaScript, Glide APIs, REST integrations, and platform customization. Skilled in analyzing business requirements and delivering scalable ServiceNow solutions that improve operational efficiency and service delivery.
Skills & Expertise (23)
Work Experience
ServiceNow Developer
Accenture
Jun 2024 - Present
Developed and customized ServiceNow applications based on business requirements. Implemented ITSM modules including Incident, Problem, and Change Management. Created Business Rules, Client Scripts, Script Includes, UI Policies, and UI Actions to automate workflows and enforce business logic. Developed Service Catalog items and Record Producers to simplify service request submissions. Built and customized Service Portal pages and widgets using JavaScript, HTML, and CSS. Designed workflow automation using Flow Designer to streamline ticket lifecycle and approvals. Configured forms, tables, related lists, and field dependencies. Integrated ServiceNow with external applications using REST APIs. Configured SLA definitions and notifications for incident management processes. Developed reports and dashboards for service monitoring and analytics. Used Update Sets for migrating configurations across ServiceNow instances. Performed debugging, testing, and troubleshooting of platform scripts.
Education
BTech – Electrical and Electronics Engineering - Velagapudi Ramakrishna Siddhartha Engineering College
- 2024 · Afghanistan
Intermediate - Chaitanya Junior College
- 2020 · Afghanistan
SSC - Sree Vidya High School
- 2018 · Afghanistan
Certifications
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Relocation
Open to Relocation
Skills (23)
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