Vinotha Narayanasamy
Associate CS Internet - Amazon International Product Chat Support
About
Dedicated and experienced customer support executive with strong background in International non-voice process. Skilled In resolving customer issues, providing exceptional services and building customer relationships. Proven ability to handle high chat volumes while maintaining accuracy and professionalism. Strong communication and problem-solving skills. Seeking a challenging role in a dynamic organization to utilize my skills and contribute to customer satisfaction.
Skills & Expertise (3)
Work Experience
Associate CS Internet
Sutherland Global Services Pvt Ltd
September-2022 - January-2024
Responded to customer inquiries via chat, email and phone regarding product troubleshooting, installation and usage. Resolved customer issues in a timely and professional manner, utilizing strong problem-solving skills and product knowledge. Track issues and analyze trends. Collaborated with internal teams including sales, marketing and product development to resolve customer issues and improve product offerings. Consistently met or exceeded customer satisfaction targets with a average customer satisfaction rating of 90%. Managed customer inquires via chat, email and phone, responding to questions and resolving issues in a timely and professional manner. Utilized strong communication skills to de-escalate customer complaints and concerns. Collaborated with internal teams to resolve customer issues and improve customer satisfaction.
Customer Support Executive
Magus
October-2018 - July-2019
Responded to customer inquiries via phone, email and chat. Provided technical support for SIM card-related issues including activation, deactivation and troubleshooting. Resolved technical issues related to SIM cards, mobile devices and network services. Collaborated with internal teams to resolve complex technical issues. Conducted troubleshooting and resolved issues using remote desktop tools.
Customer Support Executive
Hathway
August-2019 - March-2021
Handled customer complaints and provided excellent customer service. Proficient in troubleshooting and resolving issues related to broadband. Solved router problems by raising tickets to field managers of that location and tracked the ticket until the problem was solved and closed the ticket. Provided technical support for broadband-related issues, including connectivity, speed and security.
Education
Bachelor of Engineering
2014 - 2018 · India
