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Skills & Expertise (9)
Work Experience
Relationship Manager – DSMG
ICICI Bank
Jan 2020 - Present
Managed a portfolio of 1000+ customers, ensuring effective servicing and risk monitoring. Achieved ~95% EMI recovery through structured bucket-wise recovery strategies. Handled delinquent accounts and implemented collection strategies to reduce NPAs. Led and supervised a team of 10–15 OSPs, improving collection efficiency. Consistently achieved 100%+ business and recovery targets. Ensured adherence to KYC/AML guidelines and audit compliance. Prepared MIS reports to track portfolio performance and overdue trends.
Education
MBA – Finance & Marketing
- · Afghanistan
B.Com
- · Afghanistan
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Skills (9)
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