About
Dedicated and detail-oriented professional with experience in customer service, insurance support, and technical foundations in Core Java, manual testing, and SQL. Skilled in using customer service tools such as Avaya, Freshdesk, SAP CRM, and Genesys. Seeking a challenging role where I can apply my communication skills, technical knowledge, and problem-solving abilities to contribute to organizational growth.
Skills & Expertise (27)
Work Experience
Customer Support Representative
Tech Mahindra
Feb 2024 - Apr 2025
Provided customer support for PhonePe’s Term Life Insurance products. Recommended the most suitable insurance plan based on customer needs. Explained benefits, coverage, and features of 8+ term insurance products. Assisted customers with completing insurance purchases. Used Avaya tool for customer interactions. Used Freshdesk to access customer details and assist with queries. Received an Appreciation Certificate for consistent good performance.
Customer Support Representative
Tech Mahindra
Feb 2024 - Apr 2025
Guided and supported customers regarding electronic products for demo, installation, service, and repair requests. Assisted in addressing product-related queries and ensuring customer satisfaction. Used SAP CRM to raise service and repair requests. Used Genesys tool for customer interaction and call management.
Education
M.Sc. Life Science - Rayagada Autonomous College
- · Afghanistan
B.Sc. Zoology - Rayagada Autonomous College
- 2017 · Afghanistan
12th - Rayagada Junior College
- 2014 · Afghanistan
10th - St. Xavier’s High School
- 2012 · Afghanistan
Certifications
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Skills (27)
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