About
Customer-centric technical support professional with 7+ years of experience across IT services, CRM, middleware support, and customer operations. Proven ability to manage 24×7 production support, resolve incidents, handle enterprise clients, and deliver high customer satisfaction. Strong background in L1/L2 support, server administration, ticketing tools, and stakeholder communication. Recently completed a planned career break for maternity, returning fully upskilled and ready to contribute immediately.
Skills & Expertise (24)
Work Experience
Customer Support Executive
Anveya Pvt Ltd
May 2022 - Aug 2023
Delivered end-to-end customer support for enterprise clients. Handled incidents, service requests, troubleshooting, and escalations within SLA. Acted as senior customer support, supporting critical production issues. Maintained high CSAT through clear communication and ownership mindset.
Business Development Manager / Sales Coordinator
Hi-Tech
May 2019 - Mar 2020
Managed client relationships and sales coordination activities. Prepared proposals, followed up with customers, and supported business growth. Acted as a bridge between customers and production teams.
System Engineer (Middleware & Web Administration)
Atos
May 2012 - Aug 2015
Provided L1 & L2 technical support for middleware and web applications. Installed and configured Apache, Tomcat, Weblogic, IIS, JBoss. Performed server/application deployment, SSL & SSO configuration. Supported Linux, Solaris, and Windows environments. Acted as a middleware trainer for two batches. Played a key role during major failover activities, ensuring system stability.
CRM – Customer Relationship Manager
Koelnmess
Mar 2021 - Dec 2021
Managed customer interactions, inquiries, and issue resolution. Maintained CRM records and ensured timely follow-ups. Coordinated with internal teams to improve service quality and turnaround time.
System Engineer (Middleware & Web Administration)
Tata Consultancy Services (TCS)
Aug 2015 - Oct 2015
Provided L1 & L2 technical support for middleware and web applications. Installed and configured Apache, Tomcat, Weblogic, IIS, JBoss. Performed server/application deployment, SSL & SSO configuration. Supported Linux, Solaris, and Windows environments. Acted as a middleware trainer for two batches. Played a key role during major failover activities, ensuring system stability.
Education
Bachelor of Science (B.Sc. IT) - Mumbai University
- · Afghanistan
HSC - Maharashtra State Board
- · Afghanistan
SSC - Maharashtra State Board
- · Afghanistan
Interested in this developer?
Profile Score Breakdown
Profile Overview
Availability Details
Visa Status
Need Sponsorship
Relocation
Depends on Offer
