About
Detail-oriented Computer Science graduate with a specialization in AI & ML and hands-on experience in an international process. Skilled in resolving client issues, with a proven track record of meeting all KPI’s while ensuring high customer satisfaction. Eager to leverage my technical expertise and communication skills in a dynamic, service-focused environment.
Skills & Expertise (21)
Work Experience
Customer Care Executive
Teleperformance
Jun-2024 - Jan-2025
Delivered high-quality customer service through voice and non-voice channels, ensuring timely resolution of complex issues. Facilitated communication between stakeholders, and trained new hires on tools, escalation procedures, and SOPs. Managed sensitive data using CRM tools and Excel for tracking ticket status, root cause analysis, and reporting. Maintained performance metrics like AHT (Average Handling Time) and CSAT (Customer Satisfaction).
Education
Bachelor of Engineering in CSE with AIML Specialization
2021 - 2024 · India
Diploma in CME
2018 - 2021 · India
SSC
2018 - 2019 · India
Certifications
No certifications added yet
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Skills (21)
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