About
Electronics and Communication Engineering graduate with professional experience as a Customer Experience Agent at Alorica. Strong foundation in software testing, programming (C, C++, Java, Python), SQL, and web technologies. Experienced in handling customer interactions through chat platforms, maintaining CRM records, and meeting quality and SLA targets. Seeking an entry-level IT role to apply technical skills and grow professionally.
Skills & Expertise (18)
Work Experience
Customer Experience Agent
Alorica
Oct 2025 - Present
Respond to customer inquiries efficiently through live chat, ensuring timely and accurate solutions. Maintain high customer satisfaction by providing personalized assistance and proactive problem-solving. Collaborate with team members to resolve complex issues and implement process improvements.
Education
B.E in Electronics and Communication Engineering - Shri Madhwa Vadiraja Institute of Technology and Management, Udupi
2021 - 2025 · Afghanistan
PCMB - Smt. Yalamanchili Janata Rani Pre-University College, Koppal
2019 - 2021 · Afghanistan
Secondary Education - Sahithi English Medium High School, Ballari
2018 - 2019 · Afghanistan
