21TK507 akhila
Customer Service Associate
About
Dedicated and results-oriented Customer Service Associate with a proven track record of delivering exceptional customer support. Seeking to contribute my skills and expertise at Wcube IT Solution to enhance customer satisfaction and drive company success.
Skills & Expertise (1)
Work Experience
Customer Service Associate
Wcube IT Solution
Jan 2019 - Jan 2024
Successfully managed a high volume of customer inquiries through various channels, ensuring prompt and accurate resolution. Developed a deep understanding of company products and services, allowing for effective communication and problem-solving. Implemented proactive measures to prevent customer issues, resulting in a 20% decrease in support tickets. Collaborated with cross-functional teams to address complex customer concerns, demonstrating strong teamwork and communication skills. Received consistent positive feedback from customers for excellent service and problem resolution.
Education
Diploma in Computer Science and Engineering (CSE) - Govt Polytechnic College Warangal
- 2016 · Afghanistan
Certifications
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Skills (1)
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