About
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practice and related options.
Skills & Expertise (12)
Work Experience
Programmer Analyst
Cognizant Technology Solutions
Nov 2017 - Apr 2019
Design the webpage according to the requirement specification. Improving the project performance by the manual test cases. Applying the knowledge in software engineering principles and techniques towards successfully fulfilling the requirements. Write and execute test cases based on requirement. Conducts test design and execution. Verification of Website or application on multiple devices, cross platform, and consistency. Create reports and provide improvements. Improving the company service by Escalation management.
Customer Service Representative
Red Cross
Jul 2024 - Jan 2025
Receiving and Stocking Merchandise: Receive, inspect, and stock merchandise in a timely and efficient manner. Maintaining Store Appearance: Ensure the store is clean, tidy, and well-presented, including the sales floor, stockroom, and other areas. Assisting Customers: Provide excellent customer service, answering questions, and assisting customers with their purchases. Processing Transactions: Process sales transactions accurately and efficiently, handling cash, credit card transactions, and other payment methods. Managing Inventory: Monitor inventory levels, identify stock discrepancies, and report any issues to management. Participating in Store Promotions: Participate in store promotions, events, and sales, and assist with setting up promotional displays. Collaborating with Colleagues: Work collaboratively with colleagues to achieve sales targets, maintain store appearance, and provide excellent customer service. Maintaining Health and Safety Standards: Ensure the store is maintained in a safe and healthy condition, reporting any hazards or concerns to management.
Software Test Trainee
Dotcomm and Infoway
Dec 2021 - Feb 2022
Conducted software test manually. Analyse and prepare a query list based on requirements. Write and execute test cases based on requirement. Conducts test design and execution. Verification of Website or application on multiple devices, cross platform, and consistency. Create reports and provide improvements. Participate in the test plan meeting and provide feedback.
Casual
Dominos Pizza
Aug 2023 - Dec 2023
Handled customer inquiries and suggestions courteously and professionally. Actively listened to customers and handled concerns quickly. Maintained customer satisfaction with forward thinking by focussing on addressing customer needs and sales. Connect with customers to ensure they have a positive experience. Prepared pizzas.
Education
Bachelor of Engineering in Information Technology - Thiagarajar College of Engineering
2013 - 2017 · Afghanistan
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Visa Status
Citizen
Relocation
Not Open to Relocation
