About
Customer-focused and goal-oriented Customer Relationship Officer with over 6 years of experience in the banking industry, including 2 years in Dubai and extensive experience in India. Skilled in managing client relationships, providing personalized financial solutions, and driving customer satisfaction. Experienced in vendor management, ensuring cost-effective and efficient partnerships. Adept at leveraging technology to streamline processes and staying updated with AI advancements in the financial sector. Proven ability to achieve sales targets and enhance customer loyalty in competitive environment.
Skills & Expertise (2)
Work Experience
Customer Relationship Officer
Emirates National Bank Of Dubai -Tanfeeth
Dec-2023 - Present
Managed relationships with external vendors and service providers to ensure timely delivery of services and products. Negotiated contracts, pricing, and service level agreements (SLAs) to achieve cost efficiency and quality outcomes. Developed and implemented vendor selection criteria to align with organizational goals.
Education
Bachelors Degree in Commerce
2015 - 2016 · India
Certifications
Exemplary performer
Concentrix IBM Daksh · 2016-2017
Axis Bank - India
