About
Adaptable and growth-focused professional with a strong sense of responsibility and a practical approach to work. Eager to contribute meaningfully within an organisation, continuously learn, and build long-term value while growing alongside the company.
Skills & Expertise (22)
Work Experience
Customer Support Associate
Teleperformance
Aug 2025 - Present
Handle 100+ customer interactions daily through chat support while maintaining service quality standards. Managed chat-based customer interactions and resolved customer queries efficiently while maintaining high customer satisfaction scores. Consistently achieved KPI targets related to response time, quality assurance, and issue resolution. Improved customer experience through effective communication, problem-solving, and multitasking skills.
Data Science Intern
Unified Mentor
Aug 2024 - Nov 2025
Analyzed datasets containing 10,000+ records using Python, Pandas, and NumPy to identify trends and patterns. Implemented machine learning models for predictive analytics and data-driven forecasting. Refined data preprocessing workflows through cleaning, transformation, and feature engineering techniques. Produced visual reports and analytical summaries to communicate findings to stakeholders.
Data Analyst Intern
Unified Mentor
Mar 2024 - Jun 2024
Extracted, validated, and transformed structured datasets using SQL and Microsoft Excel. Established 3+ Power BI dashboards to monitor operational performance and support management reporting. Produced analytical reports that improved visibility into business performance indicators. Conducted quality assurance checks to maintain data accuracy and consistency.
Data Analyst Intern
InternQ
Jul 2023 - Aug 2023
Generated attrition and sales analysis reports using SQL, Excel, and Tableau by examining large business datasets. Designed 5+ interactive dashboards to monitor organizational performance and key business metrics. Identified business trends and performance gaps through detailed data analysis. Streamlined reporting processes by introducing automated visualization techniques.
Education
Bachelor of Engineering (B.E.) - Yashwantrao Chavan College of Engineering, Nagpur
2020 - 2023 · Afghanistan
Certifications
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Skills (22)
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