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Skills & Expertise (23)
Work Experience
Customer Support Specialist
Rippling
May 2025 - Aug 2025
Provided specialized support for Canadian payroll processing, assisting clients with tax setup, pay runs, and compliance-related queries. Managed inbound customer requests via chat, email, and phone with a focus on accuracy, empathy, and first-contact resolution. Collaborated with internal payroll, compliance, and engineering teams to resolve technical and process-related issues. Guided customers through onboarding and payroll setup, ensuring smooth transitions to Rippling's platform. Maintained detailed documentation and follow-ups to ensure timely issue resolution and customer satisfaction.
Market Research Intern
F and R Data Analytical System and Solutions
May 2024 - Jun 2024
Designed and distributed surveys to analyze market trends and consumer behavior using SPSS and Excel pivot tables. Performed regression analysis to identify key market drivers and delivered actionable insights to support strategic business decisions.
Education
Bachelor of Arts in Economics Honours - Christ (Deemed to be University)
- 2025 · Afghanistan
Higher Secondary Certificate (12th) - Peace On Green Earth Public School
- 2021 · Afghanistan
Secondary School Certificate (10th) - Peace On Green Earth Public School
- 2019 · Afghanistan
Certifications
Speaking Effectively
NPTEL | IIT Kharagpur · 2024
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Skills (23)
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