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Kaustubh Rahate

Kaustubh Rahate

Customer Support Associate

Ahmedabad, India 75 · Very Good

About

No bio added yet

Skills & Expertise (22)

CyberSecurity Intermediate
7.3/10
1
Years Exp
Data Analytics Intermediate
6.6/10
1
Years Exp
Python Intermediate
6.1/10
1
Years Exp
Data Visualization AI & ML Excel Threat Analysis Ethical Hacking SQL Injection OWASP Top 10 Web Security Computer Networking Information security Time management Adaptability Problem Solving Strategic Planning SQL Power BI Operating systems IOT Database Management

Work Experience

Customer Support Associate – eBay Email Support

TTEC

Oct 2025 - Present

Delivered high-quality email-based customer support for eBay, handling 40+ cases daily with 95%+ quality scores. Resolved issues related to orders, refunds, payments, and disputes, achieving 85%+ FCR and 4.5+ CSAT. Ensured policy-compliant resolutions while maintaining strong customer empathy and data security standards. Followed eBay policies, SLAs, and data security guidelines, maintaining 100% adherence to confidentiality and compliance requirements.

Cyber Security Intern

Internshala

Jul 2024 - Sep 2024

Gained hands-on experience in information security, computer networking, web security, and OWASP Top 10 vulnerabilities. Conducted SQL injection vulnerability analysis, improving website security posture by ~90%. Used 10+ cybersecurity tools for reconnaissance, vulnerability assessment, and risk mitigation. Strengthened analytical thinking and real-world problem-solving skills through practical security labs and simulations. Developed strong fundamentals in ethical hacking, threat analysis, and secure application practices.

Data Analyst

CodeMate IT

Feb 2023 - Mar 2023

Completed 40+ hours of intensive data analytics training, working on 5 real-world datasets and projects. Analyzed structured datasets using Python, SQL, Excel, and Power BI to derive actionable insights. Designed interactive dashboards and visualizations, improving reporting clarity and decision-making efficiency. Delivered 10+ data-driven presentations, significantly enhancing storytelling and stakeholder communication skills.

Education

Bachelors in Technology (AI & DS) - Priyadarshini College Of Engineering

- 2025 · Afghanistan

Certifications

Data Analytics and Visualization Job Simulation

Accenture · 2024

Ethical Hacking

Internshala · 2024

Data Science & Machine Learning

YBI · 2024

Data Analysis

CodeMate IT · 2023

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Profile Score Breakdown

📷 Photo 10/10
📄 Resume 10/10
💼 Job Title 10/10
✍️ Bio 0/10
🛠️ Skills 20/20
🎓 Education 10/10
⏱️ Experience 5/15
💰 Rate 0/5
🏆 Certs 5/5
Verified 5/5
Total Score 75/100

Profile Overview

Member sinceApr 2026

Availability Details

Visa Status

Citizen

Relocation

Open to Relocation