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Skills & Expertise (22)
Work Experience
Customer Support Associate – eBay Email Support
TTEC
Oct 2025 - Present
Delivered high-quality email-based customer support for eBay, handling 40+ cases daily with 95%+ quality scores. Resolved issues related to orders, refunds, payments, and disputes, achieving 85%+ FCR and 4.5+ CSAT. Ensured policy-compliant resolutions while maintaining strong customer empathy and data security standards. Followed eBay policies, SLAs, and data security guidelines, maintaining 100% adherence to confidentiality and compliance requirements.
Cyber Security Intern
Internshala
Jul 2024 - Sep 2024
Gained hands-on experience in information security, computer networking, web security, and OWASP Top 10 vulnerabilities. Conducted SQL injection vulnerability analysis, improving website security posture by ~90%. Used 10+ cybersecurity tools for reconnaissance, vulnerability assessment, and risk mitigation. Strengthened analytical thinking and real-world problem-solving skills through practical security labs and simulations. Developed strong fundamentals in ethical hacking, threat analysis, and secure application practices.
Data Analyst
CodeMate IT
Feb 2023 - Mar 2023
Completed 40+ hours of intensive data analytics training, working on 5 real-world datasets and projects. Analyzed structured datasets using Python, SQL, Excel, and Power BI to derive actionable insights. Designed interactive dashboards and visualizations, improving reporting clarity and decision-making efficiency. Delivered 10+ data-driven presentations, significantly enhancing storytelling and stakeholder communication skills.
Education
Bachelors in Technology (AI & DS) - Priyadarshini College Of Engineering
- 2025 · Afghanistan
Certifications
Data Analytics and Visualization Job Simulation
Accenture · 2024
Ethical Hacking
Internshala · 2024
Data Science & Machine Learning
YBI · 2024
Data Analysis
CodeMate IT · 2023
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Skills (22)
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