About
To seek a challenging position in an esteemed organization and to build upon my existing abilities and acquire new skills, while contributing positively to the growth of the organization with my dedication.
Skills & Expertise (10)
Work Experience
Customer support consultant
Highbrow Technology Inc
Present - Present
Respond to customer inquiries through phone, email, or chat and provide accurate information about products or services. Identify customer issues, troubleshoot problems, and provide effective solutions in a timely manner. Address customer complaints professionally and ensure customer satisfaction. Document customer interactions, feedback, and resolutions in the system for future reference. Maintain a good understanding of the company’s products or services to assist customers effectively. Follow up with customers to ensure their issues are resolved and they are satisfied with the service. Work with other departments (technical team, operations, etc.) to resolve complex customer issues. Provide feedback to management about common customer issues and suggest improvements.
Customer support executive
Startek (Myntra process)
Present - Present
Responding to customer inquiries and complaints via various channels (phone, email, chat, etc.). Identifying and resolving customer issues efficiently and effectively. Maintaining accurate records of customer interactions and issues. Proactively addressing customer concerns and needs. Collaborating with other departments to resolve customer issues. Ensuring customer satisfaction with products and services.
Process Associate
Magneq Services, Pvt Ltd
Present - Present
Reviewing existing processes and leading system updates. Assisting with process-related troubleshooting. Investigating and appealing denied claims. Ensuring claims are submitted within the required timeframes. Ensuring bills are accurate and reflect the services provided. Maintaining billing software and updating rate changes.
System Administrator
Mobob Online Food Services
Present - Present
Operates and monitors computer system and supporting hardware equipment. Performs checks to verify systems are stable. Troubleshooting system operating problems and determines the cause of system interruptions. Effectively search prospective clients and convert sales leads, which could range from take-away joints to 5 Star properties to chains.
Education
B.Com - Bhagvant University
2015 - 2018 · India
PUC - Dept. of PU Board Karnataka
2013 - 2015 · India
Certifications
Diploma in computer application
Patel institute · 2022
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Skills (10)
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